Q. Can I pay Weekly?
A. For the first couple of weeks, yes you can until the D/D has been set up.
Q. Do you train throughout the half terms?
A. Yes, we train during the school half terms whereby the child have 1 week off, however these are reduced lessons and only 1 hour of training. all students comes together and training in the same lesson irrespective of grade, an age.
Q. Can I cancel the Direct Debit?
A. Yes of course you can when you cancel the direct debit or have intentions of cancelling the Direct Debit just let Sensei Scott know with 4 weeks notice and once the Direct Debit has been cancelled the student/s wont be able to attend the lessons until the Direct Debit has been set up again.
Q. Do I save money by setting up the Direct Debit.
A. Yes this is one of the main reasons why we are setting it up. For a single membership you will be saving £378 per year by setting up this direct debit. For a Family Membership (max 3 students from the same family) you will be saving £1242 a year
Q. Do I still pay the £20 joining fee / Yearly club membership?
A. Yes this is renewable every time someone starts training with us and also renewable every September as this is separate from the lesson fee's.
Q. What date will the Direct Debit come out of my account?
A. When you set up the payment process via the App you wont have the facility to change the date so I will have to change it manually to the 1st of every month or just after if 1st is a public holiday/ weekend
Q. How many people does the family membership cover?
A. Max 3 members of the same family (registered at the same address)
Q. How many class's can I attend on a single membership.
A. You will be able to attend every class during the week. (currently 3 class's a week) meaning over a 4 week period you will be able to train up to 12 times.
Q. What happens when the gradings are held on the Friday evenings and I have paid for the monthly D/D.
A. When the gradings are held (dates to be confirmed) their will be a class 1 hour prior to the gradings on that Friday. Gradings are held 3 times a year.
Q. Do I get charged for the summer holidays, Christmas holidays and Easter holidays, even though there isn't any class's?
A. Yes the fee for all memberships are calculated over a training year of 42 weeks. So it doesn't include the 6 weeks during the Summer and the 2 weeks at Easter or Christmas. Direct Debits will be charged 1st month every month throughout the year.
Q. Why have I had additional charges added to my account of a smaller fee?
A. This is a Pro Rata payment. This fee is generated from the date you started the payment up until the next payment date. The system we use has 2 payment dates. 1st and 15th of each month. Meaning, if you signed up on the 3rd of the month you will have a pro rata payment up until the 15th and then the monthly fee will commence from the 15th and then process on the 15th of each month.
Any more questions people will ask regarding the above will be added just in case others may want to know.